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Richard Saunders
Nominated | South Wales Awards

Richard Saunders

Head of Operations at CSG Computer Services Ltd

10 to 15 years experience Brynmenyn IT Services and IT Consulting Team of 11-50

Optimistic Head of Operations | People-Centric Leadership | Driving transformation through Automation, AI & Lean methodologies | Delivering Service Excellence

  • Leadership Team of the Year Award
  • Operations Team of the Year Award

About Richard

I lead operations at CSG, a UK-based Managed Service Provider, where my focus is on building high-performing teams, streamlining service delivery, and driving the kind of continuous improvement that actually sticks. My background is rooted in Lean principles — identifying waste, standardising processes, and creating systems that scale. That foundation shapes everything I do, from how we structure our Service Desk to how we approach incident management and root cause analysis. As Head of Operations, I work across the full operational landscape: developing people, shaping strategic direction, and ensuring the processes we build today are robust enough to support where the business is going tomorrow. I believe operational maturity isn't a destination — it's a discipline. What drives me is the intersection of people and process. The best systems in the world don't run themselves; they're only as good as the teams behind them. So alongside process improvement, I invest heavily in developing my team's capability, ownership, and resilience.

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Proudest achievements

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People's Choice

Voting is open now

Leadership Team of the Year Award

14 votes

Operations Team of the Year Award

13 votes

It takes a few seconds and counts straight away.

About CSG Computer Services Ltd

CSG is a trusted technology partner to over 400 SME and enterprise organisations across England and Wales. Since 1985, we’ve supported businesses to use technology as a true enabler for growth, resilience and innovation. Many organisations we work with come to us because they are facing: - Ongoing IT issues and unexpected downtime - Increasing cyber security threats and compliance pressure - Outdated systems that can’t support growth - Uncertainty around AI and how to adopt it securely That’s where we come in. We help organisations: - Adopt AI and Microsoft technologies securely and effectively - Modernise cloud environments and infrastructure - Strengthen cyber security and reduce business risk - Improve communication through cloud telephony and connectivity - Access proactive managed IT support and strategic consultancy From day-to-day support to long-term strategy, we ensure your technology works for your business, not against it. Why businesses choose CSG: - Over 40 years of experience in IT and cyber security - Trusted by 400+ organisations across the UK - Microsoft Solutions Partner & Sophos Platinum Partner - A security-first, future-focused approach - A consultative, people-first service We take the time to understand your business and deliver solutions that scale with your goals.

In Richard's own words

I lead operations at CSG, a UK-based Managed Service Provider, where my focus is on building high-performing teams, streamlining service delivery, and driving the kind of continuous improvement that actually sticks.My background is rooted in Lean principles — identifying waste, standardising processes, and creating systems that scale. That foundation shapes everything I do, from how we structure our Service Desk to how we approach incident management and root cause analysis.As Head of Operations, I work across the full operational landscape: developing people, shaping strategic direction, and ensuring the processes we build today are robust enough to support where the business is going tomorrow. I believe operational maturity isn't a destination — it's a discipline.What drives me is the intersection of people and process. The best systems in the world don't run themselves; they're only as good as the teams behind them. So alongside process improvement, I invest heavily in developing my team's capability, rship, and resilience.If you work in the MSP space, or you're interested in operational strategy, Lean thinking, or building high-functioning service teams — let's connec

From Richard's LinkedIn profile.

Why your vote matters

A vote for me is a vote for the CSG team. The progress we’ve made over the last 12–18 months has taken effort from people across the business: colleagues who support our customers, share their knowledge, develop new skills and take responsibility for making things better. I’m proud to play my part, and any recognition belongs to the team. Leadership means giving people clear direction, trusting them to do their jobs and supporting them when things get difficult. At CSG, I’m fortunate to work alongside people who care about their work and each other. If you choose to vote for me, you’re recognising their contribution too. Thank you for your support.

Help Richard win

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People's Choice

Voting is open now

Leadership Team of the Year Award

14 votes

Operations Team of the Year Award

13 votes

It takes a few seconds and counts straight away.

People's Choice

Voting is open now

Leadership Team of the Year Award

14 votes

Operations Team of the Year Award

13 votes

It takes a few seconds and counts straight away.

Richard's road to the ceremony

  1. Nominated

    Nominated on 5 October 2026

  2. People's Choice voteYou are here

    Voting is open now

  3. Shortlist announced

    The judges choose the finalists

  4. The awards ceremony

    Thursday, 29 October 2026 at Cardiff City Stadium, Cardiff CF11 8AZ, United Kingdom

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