Women-Led Customer Service Business of the Year

About this category

Women-Led Customer Service Business of the Year celebrates a customer service, contact centre or customer experience business led by women that looks after other companies’ customers as if they were its own. Judges look for a business that has grown, delivered outstanding results for its clients and built a team and culture others admire, with women leading the way at the top.

Eligibility

• Open to businesses majority owned or led by women (a woman founder, CEO, managing director or managing partner)
• The business must be a customer service, contact centre or customer experience business serving clients or customers
• Any size of business, trading for at least one year

Judging criteria

• Growth: revenue, clients and market position over the last one to three years
• Client results: outcomes delivered and satisfaction
• Leadership and culture: how the business is led and how its team is developed
• Standing: expertise, accreditations and reputation in its field

Qualitative criteria

• Visionary, confident leadership
• Strong values and integrity
• Commitment to clients and quality
• Champions opportunity for other women

Metrics

• Customer satisfaction and service levels achieved
• Client growth and retention
• Team size, training and quality measures
• Team growth and women in leadership roles

Additional criteria

• Must have been trading for at least 12 months
• Financial information is treated in confidence
• Client testimonials strengthen an entry