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Online Retailer of the Year Award
For the online shop customers trust with their basket
RecognisesDigital transformationCustomer serviceBusiness growth
RecognitionBusinessIndustry
About this category
The Online Retailer of the Year Award is for an online shop that makes buying easy and keeps customers coming back.
It celebrates a well chosen range, clear information, reliable delivery and service that sorts problems out quickly.
Eligibility
Open to online retailers of any size, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on customer reviews and repeat purchase
- Ease of buying
- Delivery and returns
- Trading performance
Qualitative criteria
- Clarity of vision and offer
- Reputation with customers and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Customer satisfaction and repeat business
- Jobs created or retained
Additional criteria
- Include figures for the last one to two years
- Examples of standout work and testimonials from customers or partners
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