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South Wales Awards

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Best Business Awards

Business Excellence AwardsStandard

Direct-to-Consumer Brand of the Year Award

For the brand that built its own customers, without a middleman

RecognisesCreativityBusiness growthDigital transformationCustomer serviceCommunity impact
RecognitionBusinessIndustry

About this category

The Direct-to-Consumer Brand of the Year Award recognises a brand that sells straight to its customers online and has built a following of its own.

The judges look for a distinctive product and story, clever marketing, a loyal community and growth that lasts.

Eligibility

Open to direct-to-consumer brands of any size, based in or serving the region. Self-nominations and nominations made by others are both welcome.

Judging criteria

  • Entries are judged on brand strength and community
  • Marketing and customer acquisition
  • Repeat purchase
  • Growth

Qualitative criteria

  • Clarity of vision and offer
  • Reputation with customers and partners
  • Culture and the team behind the business

Metrics

  • Revenue and growth
  • Customer satisfaction and repeat business
  • Jobs created or retained

Additional criteria

  • Include figures for the last one to two years
  • Examples of standout work and testimonials from customers or partners

Know someone who fits?

Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.

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