Customer Experience Director of the Year Award

Honouring customer experience directors excelling in customer experience

RecognisesLeadershipCustomer serviceProfessional achievementSocial impactCareer achievementInnovation

RecognitionIndividualLeadershipCommunity

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About this category

This category recognises customer experience directors driving customer experience, satisfaction and loyalty. Judges will look for a strong leadership journey supported by clear evidence of achievement, influence, and lasting value.

Eligibility

Open to directors and senior leaders in relevant leadership
Management
Professional
Specialist roles who can demonstrate responsibility
Achievement
Influence
Measurable impact

Judging criteria

Customer outcomes
Service quality
Retention and loyalty
Innovation in service
Team leadership
Measurable impact

Qualitative criteria

Clarity of leadership story
Authenticity and values
Originality of approach
Strength of examples
Influence on people
Organisation
Sector
Community
Sustainability of impact

Metrics

Evidence such as customer satisfaction or NPS
Retention and renewal rates
Account growth
Service levels
Complaint reduction
Testimonials
Case studies

Additional criteria

Nomination should include clear examples
Supporting evidence
Dates/timeframes where possible
Testimonials
Case studies
Data
Media links
References where available

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